Refund and Returns Policy

Refund and Returns Policy

Last Updated: July 15, 2026

Thank you for shopping at Vastralaxmi.in. We strive to provide high-quality fashion products and a smooth shopping experience. Please read our Returns & Refund Policy carefully before making a purchase.

Return Eligibility

We offer a 7-day return and replacement policy from the date your order is delivered.

To qualify for a return:

  • The item must be unused, unwashed, and unworn.
  • All original tags, labels, and packaging must be intact.
  • The product must be returned in its original condition.
  • A valid order number or proof of purchase is required.

Returns requested after 7 days of delivery may not be accepted.

Non-Returnable Items

The following items cannot be returned or refunded:

  • Products purchased during Clearance or Final Sale.
  • Gift Cards or Promotional Vouchers.
  • Personalized or Customized Products.
  • Innerwear, Lingerie, Socks, Face Masks, and Hygiene Products.
  • Beauty & Personal Care products once opened or used.
  • Products damaged due to misuse or improper handling by the customer.

Damaged, Defective, or Wrong Products

If you receive:

  • A damaged product
  • A defective item
  • A wrong product
  • An item with missing parts

Please contact us within 48 hours of delivery by emailing info.vastralaxmi@gmail.com along with:

  • Order Number
  • Product Images
  • Unboxing Images or Video (if available)
  • Description of the issue

After verification, we will arrange a replacement or refund as applicable.

Refund Process

Once your returned item is received and passes our quality inspection, we will notify you by email regarding the approval or rejection of your refund.

If approved:

  • Refunds will be processed within 5–7 business days.
  • The amount will be credited to your original payment method.
  • COD orders may be refunded via UPI or Bank Transfer after collecting your account details.

Processing times may vary depending on your bank or payment provider.

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account.
  2. Contact your payment provider or credit card company.
  3. Contact your bank, as refunds may take additional processing time.

If you still have not received your refund after 10 business days, please contact us at:

Email: info.vastralaxmi@gmail.com

Exchanges

We only replace products that are:

  • Defective
  • Damaged during shipping
  • Incorrectly delivered

Exchange requests must be submitted within 7 days of delivery.

Subject to product availability, we will ship a replacement item at no additional cost.

Return Shipping

If your return request is approved:

  • We may arrange a reverse pickup service where available.
  • If reverse pickup is unavailable, you may be requested to ship the product to the return address provided by our support team.
  • Please do not send products back without prior approval.

If the return is due to our error (wrong, defective, or damaged item), return shipping charges will be borne by Vastralaxmi.in.

For returns due to personal reasons (such as size preference or change of mind), return shipping charges may be the customer’s responsibility, depending on the case.

Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, cancellation requests cannot be accepted. However, eligible products may still qualify for return under this policy.

Cash on Delivery (COD) Orders

Refunds for COD orders are processed only after the returned product passes inspection.

Refunds will be issued via:

  • UPI
  • Bank Transfer

Customers may be required to provide valid bank account or UPI details.

Contact Us

If you have any questions regarding Returns & Refunds, please contact us:

Vastralaxmi.in

Website: https://vastralaxmi.in

Email: info.vastralaxmi@gmail.com

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